Last updated: October 12, 2026
We want you to love what you ordered. If something is not right, you have 30 days from delivery to ask for a return or a refund.
Damaged, defective or wrong item
If your item arrives damaged, defective, or is not what you ordered, email us at info@jwfinds.com within 30 days of delivery with your order number and a photo of the problem. We will send a replacement or a full refund, including any shipping cost. In most cases you will not need to send the item back.
Change of mind
You can return an item you no longer want within 30 days of delivery if it is unused, in its original condition and packaging. Contact us first at info@jwfinds.com: we will give you the return address and instructions. Return shipping for a change of mind is paid by the customer. Please do not send items back without contacting us, as we cannot process returns sent to the wrong address.
Items we cannot take back
- Swimwear, underwear and intimate items that have been worn, for hygiene reasons
- Personal care items that have been opened or used (for example hair brushes and massagers that touch the skin)
- Gift cards
These items are still covered if they arrive damaged, defective or wrong.
Refunds
Once your return is received and checked, or once we approve a refund for a damaged or wrong item, we refund your original payment method (card or PayPal). Refunds are issued within 5 business days; your bank may take another 5 to 10 business days to show it.
Cancellations
You can cancel your order for a full refund until it ships. Email us as soon as possible with your order number.
Contact
For any question about a return, write to info@jwfinds.com. We answer within 24 hours, Monday to Friday.
